Shipping Policy

With our specially selected delivery options, we apply the most suitable service at checkout based on your purchase – which you can upgrade and customise to suit your needs. The prices shown are based on single items, if you have multiple items in your basket we will group these together to the most suitable delivery service.

If you have any questions about our postage, please feel free to contact us on 0730 910 3984

Delivery (UK Mainland)

Standard delivery time frame:

Same-Day Order Processing: “If the order is placed before the cutoff time for the day.”
Order cutoff time is 2 PM (GMT).
Delivered within 1-2 business days.
Monday–Friday, 10am–5pm.

Note: If you place your order before 2 PM (GMT), your order will be processed on the same day. If you place your order after 2 PM, it will be processed on the next business day.

Northern Ireland Delivery

Large & Smaller items delivery time frame:

Same-Day Order Processing: “If the order is placed before the cutoff time for the day.”
Order cutoff time is 2 PM (GMT).
Delivered within 1-2 business day.
Monday–Friday, 10am–5pm.

Note: If you place your order before 2 PM (GMT), your order will be processed on the same day. If you place your order after 2 PM, it will be processed on the next business day.

Delivery Information

For All Delivery Services:

A signature is required, but no ID is needed at delivery.
If you would like to take advantage of our finance package, please note we only deliver to your billing/shipping address
Postcode restrictions apply to all services and upgrades. To see what’s available to you please enter your address at checkout

Cancellations and Re-delivery

We appreciate that sometimes you may have to cancel or adjust your order. In such cases, we kindly require the following:

Please change the delivery date or cancel/adjust orders 48 hours before delivery to avoid an additional return fee
Add to orders by contacting our Customer Services Team on 0730 910 3984
Unfortunately missed deliveries will be charged, except for parcel deliveries and accessories. View missed delivery charges on our Terms & Conditions page.

Delivering Safely To Your Home

If you’re self-isolating or concerned about receiving your order, we are happy to deliver safely to your door. Select this option at the checkout or call our Customer Services Team on 0730 910 3984

Stolen Parcels

Parcels are delivered to an address and NOT an individual, therefore we accept no liability for a successfully completed delivery that you do not take possession of. If you requested that your parcel be left in a safe place and it is not there both ourselves and the courier accept no responsibility for the theft. If the delivery driver logs a shipment as having been delivered and it is not there you must assume your parcel has been stolen. In instances such as this we will help the best we can, but it is your responsibility to contact and deal with the Police if you wish to do so.

Note:We are a UK-based company and strive to ensure fast and efficient deliveries within the UK. However, in cases where certain products are out of stock locally, we may arrange for delivery from our international warehouse. This may result in slightly longer delivery times, but we always aim to keep any delays to a minimum. Rest assured, we are committed to providing you with the best possible service, no matter where your order is shipped from.

If you have any questions about our postage, please feel free to contact us on 0730 910 3984